Frequently Asked Questions
Answers to the questions we get asked most.
It's 2015! Why no online ticket sales?
This is THE most frequently asked question. We truly do understand the frustration and stress of that first morning of ticket sales when tickets can be purchased by telephone only. On Wednesday morning, May 27, we will have 6,300 single tickets, 115 full Festival passes, 30 day passes and 100 salmon dinners to sell. Tickets will go on sale at 8 am and by 11 am, well over half of these tickets/passes will be sold.
We have to continue with telephone sales; not everyone has access to a computer or smart phone and not everyone is comfortable with online sales. In order to do both online and telephone sales concurrently, the number of available tickets and passes would have to be split between the two and the inventories would have to be monitored constantly and adjusted. Say, for instance, the online inventory for a certain event sells out in 30 minutes but the telephone inventory has 78 tickets left. It would make sense to transfer some of those tickets to the online inventory, right? That sounds simple for one or two events but it's very challenging for 21 events plus the passes, especially when things are happening so fast. Imagine the frustration if you receive an online message that there are no tickets available for Event #4 and meanwhile 78 tickets are sitting in the inventory for telephone sales.
We need a system that is as sophisticated as Ticketmaster… but only for about two hours. It would be a big expense for us and you would pay a surcharge for every single ticket and pass you purchase.
On Wednesday morning, May 27, we will have 8 people answering 8 telephone lines and 3 people keeping a tally of the orders. The telephone system has the capacity to hold an additional 16 people in the queue for up to 1/2 hour. Hundreds of attempts will be made at 8 am. We acknowledge that this is an imperfect system and stressful for both the ticket purchaser and for the person taking your order.
We do take a waiting list for events that sell out and it is absolutely worth your while to put your name on a waiting list. Our Technical Director hangs speakers in the garden and they are turned on for events that sell out. You can sit outside with a cup of tea or a glass of wine and listen. You can also purchase the author's book and meet her/him at the post-event signing up in the Big Tent.